Privacy Policy

RENTALPALPRO PRIVACY POLICY

Effective Date: 03/12/2026

RentalPalPro (referred to in this Privacy Policy as “RentalPalPro,” “Company,” “we,” “us,” or “our”) recognizes that your privacy is important.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information through the RentalPalPro website (the “Site”), as well as through related products, software, tools, and services we may provide to you (collectively, the “Services”).

This Privacy Policy also describes how personal and other information that we receive or collect about you, your business, and your clients (“Clients”) is treated. Please read this Privacy Policy carefully to understand how we handle your information when you use the Site or Services.

We reserve the right to modify this Privacy Policy at any time. If we make material changes, we may notify you by sending a notice to the primary email address associated with your account, posting a prominent notice on the Site, or updating this page. Your continued use of the Site or Services after such changes become effective constitutes your acknowledgment and acceptance of the updated Privacy Policy.

IMPORTANT: BY USING THE SITE AND/OR SERVICES, YOU CONSENT TO THE COLLECTION, USE, DISCLOSURE, AND PROCESSING OF YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS POLICY, DO NOT USE THE SITE OR SERVICES.

1. Types of Information We Collect

To better provide our Services, we may collect two general categories of information:

Personally Identifiable Information (“PII”)

Aggregate or Non-Identifiable Information

1.1 Personally Identifiable Information

Personally Identifiable Information refers to information that identifies you or can reasonably be used to identify you.

We may collect PII when you engage in certain activities on the Site or through the Services, including when you:

Purchase or subscribe to a product or service

Download materials

Submit forms

Upload content or data

Post in a public or community area

Send feedback or inquiries

Provide payment information

Examples of PII may include:

First and last name

Email address

Mailing address, city, state, and zip code

Telephone number

Business name

Employer

Job title or department

Billing information

Payment card details

Other information you voluntarily provide

1.2 Aggregate or Non-Identifiable Information

Aggregate Information refers to information that does not, by itself, identify a specific individual.

We may collect information about how users interact with the Site and Services, including:

Browser type

Device type

Operating system

Internet Protocol (IP) address

Referring website or source

Pages viewed

Time spent on pages

URLs visited before or after using our Site

General usage and traffic patterns

This information may be collected individually or aggregated across multiple users for analytics, system administration, security, and service improvement purposes.

2. How We Collect and Use Information

RentalPalPro does not collect PII unless you voluntarily provide it or unless it is necessary to provide the Services.

You may be required to provide certain PII in order to use certain features, including when you:

Create an account

Subscribe to a plan

Upload data from third-party platforms or software

Upload user-generated content

Submit a form

Send us an email

Contact support

Purchase products or services

Provide billing or payment information

We may use your information for the following business purposes:

To provide, maintain, and improve our Services

To process transactions and manage subscriptions

To communicate with you about your account, billing, support, or administrative matters

To personalize your experience

To monitor Site and platform usage

To troubleshoot technical issues

To enforce our agreements and policies

To maintain security and prevent fraud or misuse

To perform analytics and internal reporting

To improve the design, content, layout, and functionality of the Site and Services

To send service updates, announcements, and operational communications

We may also use certain information in a de-identified, aggregated, or anonymized format for business intelligence, analytics, service optimization, and performance monitoring.

3. Cookies and Similar Technologies

Depending on how you use the Site, we may store cookies or similar technologies on your device in order to improve functionality, remember preferences, and collect certain usage information.

A cookie is a small text file stored on your device that helps identify your browser and may store information related to your session or preferences.

We may use cookies and similar technologies for purposes such as:

Remembering login sessions or preferences

Monitoring aggregate site usage and traffic patterns

Improving navigation and functionality

Customizing content and user experience

Supporting security and fraud prevention efforts

Cookies may be associated with information such as your IP address, browser type, device data, and regional information inferred from your connection.

Most internet browsers accept cookies by default. You can usually change your browser settings to reject cookies or notify you when a cookie is being placed. However, some parts of the Site or Services may not function properly if cookies are disabled.

4. Disclosure of Information

RentalPalPro does not sell, rent, or trade your Personally Identifiable Information to third parties.

We may disclose your information in the following circumstances:

4.1 Service Providers and Business Partners

We may share information with trusted third-party vendors, contractors, processors, affiliates, and business partners that assist us in operating the Site, providing the Services, processing payments, delivering communications, providing support, or performing related business functions.

Examples may include:

Payment processors

Hosting providers

Email delivery providers

Customer support vendors

Analytics providers

Security and infrastructure vendors

Communication and telephony service providers

These third parties are authorized to use your information only as needed to perform services for us or on our behalf, subject to appropriate contractual obligations.

4.2 Legal Compliance and Protection

We may disclose PII when required to do so by law or when we believe in good faith that disclosure is necessary to:

Comply with legal obligations

Respond to subpoenas, court orders, or legal process

Cooperate with law enforcement or regulatory authorities

Enforce our agreements, policies, or terms

Protect our rights, users, personnel, systems, or property

Prevent fraud, abuse, or unlawful conduct

We reserve the right to report any activity that we believe in good faith to be unlawful.

4.3 Business Transfers

If RentalPalPro is involved in a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, your information may be transferred as part of that transaction, subject to applicable law.

4.4 Aggregate Data

We may disclose aggregate, anonymous, or de-identified information to third parties for analytics, reporting, marketing insights, or operational purposes, provided that such information does not identify you personally.

5. Updating, Accessing, and Correcting Your Information

We believe you should have the ability to access and update the information you provide to us.

You may update certain account information through your account settings, where available. You may also contact us to request that we update or correct your information.

We encourage you to keep your information current and accurate.

You may also request deletion of certain information. However, we may retain some information where necessary for legitimate business or legal purposes, including:

Transaction records

Billing records

Security logs

Technical support records

Backup files

Compliance obligations

Dispute resolution

Because of backup systems and technical limitations, some residual information may remain for a period of time even after deletion requests are processed.

6. User Choices Regarding Collection and Communications

We may send you service-related communications, administrative notices, billing notices, platform updates, or information about our products and services.

From time to time, we may also send marketing or promotional communications that we believe may be relevant to your interests. You may opt out of receiving non-essential promotional communications by following the unsubscribe instructions in those messages or by contacting us directly.

Even if you opt out of marketing communications, we may still send you transactional or service-related messages related to your account, billing, support, security, or platform operation.

You also have choices regarding cookies, as noted above. Your browser settings may allow you to accept, reject, or be notified about cookies.

7. Security of Your Information

We take commercially reasonable steps to protect your Personally Identifiable Information and maintain appropriate administrative, technical, and physical safeguards designed to prevent unauthorized access, alteration, disclosure, or destruction.

Security measures may include:

Encryption of sensitive data in transit where appropriate

Password-protected access

Restricted employee and contractor access

Firewalls and infrastructure protections

Secure hosting environments

Internal access controls and procedures

We limit access to personal information to employees, contractors, and agents who reasonably need such access to perform their duties.

For example, members of our support or technical teams may be granted limited access to account information for troubleshooting, maintenance, or support purposes.

Payment transactions may be processed by established third-party financial institutions or payment processors. Those providers receive only the information necessary to verify, authorize, and process transactions.

Despite our efforts, no transmission over the Internet and no storage system can be guaranteed to be 100% secure. Therefore, while we work to protect your information, we cannot guarantee the absolute security, integrity, or privacy of any information transmitted to or through the Site or Services.

You are responsible for maintaining the security of your own devices, login credentials, and access environment.

If we become aware of a security breach affecting your PII, we may notify affected individuals as required by applicable law.

You agree to promptly notify us if you believe your account, device, or access credentials have been compromised in a way that could affect the security of the Site or Services.

8. Children’s Privacy

You must be at least eighteen (18) years old to use the Site or Services.

We do not knowingly collect, use, or disclose Personally Identifiable Information from individuals under the age of 18. If we become aware that we have collected personal information from an individual under 18 without appropriate authorization, we will take reasonable steps to delete that information.

9. Public Areas and User Content

If you voluntarily disclose Personally Identifiable Information in public areas of the Site, such as forums, comment sections, chats, community areas, or similar spaces, that information may be collected and used by third parties.

This may result in unsolicited communications from others, including spam or other unwanted contact.

Such disclosures are made at your own risk. This Privacy Policy does not apply to information you choose to make public.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business operations.

Retention periods may vary depending on the nature of the information, applicable legal requirements, contractual obligations, and operational needs.

11. Third-Party Sites and Services

The Site or Services may contain links to third-party websites, applications, tools, or services. We are not responsible for the privacy practices, policies, or content of any third party.

If you access third-party websites or services, you do so at your own risk. You should review the privacy policies and terms of those third parties before providing them with any personal information.

12. International Data Use and Processing

If you access the Site or Services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate.

By using the Site or Services, you consent to such transfer, storage, and processing, subject to applicable law.

13. GDPR and UK GDPR

Some of our clients may use RentalPalPro software to collect and process personal data relating to individuals located in the European Union (“EU”) or the United Kingdom (“UK”), including personal data belonging to their customers, leads, or contacts.

In such cases, RentalPalPro generally acts as a data processor on behalf of our clients, and our clients or their customers act as the data controllers, depending on the circumstances.

We process such personal data only in accordance with:

Our clients’ lawful instructions

Our contractual obligations

Applicable law, including the GDPR and UK GDPR where applicable

Where required, we may enter into appropriate data processing agreements with clients in order to establish each party’s responsibilities and implement appropriate safeguards.

If you are an EU or UK data subject and believe your personal data has been submitted to RentalPalPro by one of our clients, you should generally contact the relevant data controller directly first.

14. Your Rights Depending on Location

Depending on your jurisdiction, you may have rights relating to your personal information, including the right to request access, correction, deletion, restriction, objection, or portability of your personal information.

Any such rights are subject to applicable law, identity verification, and any legal or operational grounds permitting retention or restricted disclosure.

To submit a privacy-related request, contact us using the information below.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, our privacy practices, or your personal information, you may contact us at:

RentalPalPro
Email: [email protected]
Attn: Privacy Compliance Officer
Location: Houston, Texas